Refunds & Cancellation

Last Updated: 07/03/2024

Thank you for shopping at Lit Hood. We appreciate your business and want to ensure you have a satisfying experience with our products. Please read our Refund Policy carefully.

1. Order Cancellation:

• Orders can be cancelled within 3 hours of placement. Once this window expires, the order is sent to manufacturing and cannot be canceled.

2. Product Manufacturing and Quality Check:

• All products are made to order and undergo a thorough quality check before being shipped to ensure they meet our high standards.

3. Size Consideration:

• We strongly advise customers to consult our size charts or contact our support agents for assistance if there is any confusion about sizing. Lit Hood is not responsible for incorrect sizes due to customer oversight.

4. Return and Refund Claims:

• Returns and refund claims will only be considered under the following circumstances:
  • Substantial proof of product defects.
  • Incorrect sizes shipped (sizes different from what was ordered).
• Claims for return or refund on any other grounds will not be accepted.

5. Return Procedure:

• To initiate a return or refund claim, contact us at support@lithood.com with your order number, detailed description of the issue, and supporting evidence within [number of days] days of receiving the product.

6. Discretion of the Company:

• Refunds will be considered at the discretion of Lit Hood. The company reserves the right to evaluate each case individually.

7. Refund Process:

• If your claim is approved, a return pickup will be made and a refund will be initiated to your original payment method. The time it takes for the refund to reflect in your account may vary.

8. Contact Information:

• For any queries or concerns regarding our Refund Policy, please contact us at:
  • Address: 4 Abdul Halim Lane, 2nd Floor, Kolkata 700016
  • Phone: +91 6290-143970
  • Email: support@lithood.com

We appreciate your understanding and cooperation. Your satisfaction is our priority at Lit Hood.